Customer Service Administrator

Date: 24.11.2016

Switch TelecomJohannesburg, Gauteng

In this role you will be responsible for different kinds of administrative functions essential for the everyday running of Switch Telecom. To assure focused and productive communication with potential, new and or existing clients as well as internal and external agents. The role will involve resolving inquiries from clients and resellers while ensuring customer satisfaction. The successful candidate will be responsible for different kinds of administrative functions essential for the everyday running of Switch Telecom.

Skills and Specifications:

Proficient in typing
Preferably fluent in both English and Afrikaans
Excellent interpersonal and customer service skills
Must be tactful in dealing with people
Discretion, good judgement ability, adaptable and versatile individual
Organisational skills
Initiative and ability to operate independently
VoIP and Data knowledge would be beneficial

Job Specification

To assure focused and productive communication with potential, new and or existing clients, as well as internal and external agents. The role will involve resolving inquiries from clients and resellers while ensuring customer satisfaction. The successful candidate will be responsible for different kinds of administrative functions.

Duties and Responsibilities:

Maintaining a healthy relationship with existing customers
Providing sales and administrative support to internal and external agents
Communicating with agents for status of order and outstanding documentation
Capturing of sales contracts on the online system
Amending data on the online system
Preparing quotes
Maintaining an efficient work environment
Preparing monthly, weekly or daily sales analysis
Assisting in the implementation of sales strategy
Screening telephone calls, and handling requests, and enquiries, when appropriate
Maintaining and organizing diaries and planning and scheduling proper appointments and meetings
First line support
Credit vetting potential customers
Allocating prepaid funds to the correct accounts
Liaising with suppliers, clients and other staff
Maintaining and devising office systems, including online and paper filing, data management etc.
Dealing with incoming calls, post, email, and faxes, and taking minutes and dictation
Logging port requests and monitoring them until port approval is received
Logging, investigating and approving port out requests received on the CRDB
Maintaining the stock sheet and issuing stock for orders submitted
Booking courier collections for hardware deliveries
Data base clean up – add/amend data to ensure it is as clean as possible
Investigate cancellations and attempting retention of clients
Comfort calls to bigger sign ups to ensure that nothing was missed on order and that they are happy with our service to date
Vetting commission invoicing for obvious errors before handing to management for processing

Job Type: Permanent

Required education:

  • Diploma/Certificate

Required experience:

  • Customer Support, Administration and Internal Sales: 3 years

 

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