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Call Recording

Some companies are mandated by law to use call recording.  Perhaps you operate in an industry where this isn't a legal requirement and as a result, you might not have considered the many other reasons why recording your business calls could benefit your organisation.  You can quickly and easily improve the way your business operates by simply recording your calls. Consider the competitive world we work in.  Excellent client service is extremely important.  It's often the only aspect that [...]

January 11th, 2018|Solutions|

Voip Line FAQ Inner Accordion

Switch Telecom can offer you a new number with your solution or you can port your existing number. Switch Telecom offers numbers in the following ranges: Non-geographic number ranges: 087 550 xxxx – National 087 551 xxxx – National 086 0xx xxxx – Inbound National 086 1xx xxxx – Inbound National 080 0xx xxxx – Toll-Free Geographic numbers ranges: 010 500 xxxx – Johannesburg 011 568 xxxx – Johannesburg 012 004 xxxx – Pretoria 013 004 xxxx – Nelspruit [...]

January 9th, 2018|Solutions|

VoIP SIP Trunk FAQ Inner Accordion

Switch Telecom can offer you a new number with your Service or can port your existing number. Switch Telecom offers numbers in the following ranges: Non-geographic number ranges: 087 550 xxxx – National 087 551 xxxx –  National 086 0xx xxxx – Inbound National 086 1xx xxxx –  Inbound National 080 0xx xxxx – Toll-Free Geographic numbers ranges: 010 500 xxxx – Johannesburg 011 568 xxxx – Johannesburg 012 004 xxxx – Pretoria 013 004 xxxx – Nelspruit / Witbank [...]

January 8th, 2018|Solutions|

Number Porting FAQ Inner Accordion

Switch Telecom is able to port geographic numbers from all major networks registered with The Number Portability Company. A geographic telephone number is a number that starts with 01, 02, 03, 04 or 05 and a non-geographic number begins with 080, 086 or 087. The Law and Regulations regarding number portability do not allow for the porting of non-geographic numbers. Switch Telecom is ready and willing to support this as soon as the regulator amends the regulations to allow [...]

January 8th, 2018|Solutions|

Hosted Switchboard Inner Accordion

Unlike a traditional PBX, the Hosted Switchboard is much more cost effective, even though it provides functionality only found on the most advanced traditional switchboard. Moreover, there are no costly maintenance contracts and expensive license renewals. Save up to 50% on your company’s monthly call charges as a result of Switch Telecom’s local, national, mobile and international rates. Internal call transfers are free, irrespective of where the extensions are physically located. Keep your existing business telephone numbers when you [...]

January 5th, 2018|Solutions|

Fax to Email

Fax to email is a quick and easy alternative if you only need to receive faxes and you don't need to send them. The Switch Telecom Fax to email solution allows you receive your faxes as a PDF attachment in your email inbox. You can choose between a geographic or non-geographic number or you can port your existing fax number and we’ll link it to the solution. Best of all, there is no charge for the solution if you [...]

December 6th, 2017|Solutions|

VoICE Pro – Professional Voice Recording (IVR)

Switch Telecom offers a professional South African voice recording (IVR) service for all your switchboard messaging requirements, at a fraction of the cost that you would usually pay to add this professional touch to your switchboard solution. You can choose from two customised voice recording packages or any ad hoc recordings that your business might require from time to time. In effect, your tone of voice can say a lot about your business, whether you want to sound polished and [...]

November 29th, 2017|Solutions|

Toll Free Telephone Numbers

A toll free telephone number is a telephone number with an 0800 prefix that is billed for all incoming calls, instead of incurring charges to the originating telephone subscriber.  The charge for using a toll free phone number is paid for by the called party instead of the calling party.  For the calling party, a call to an 0800 number from a landline or mobile is free of charge. Your customers might not be enjoying the benefits of Switch [...]

November 29th, 2017|Solutions|

Teleconferencing

Teleconferencing is an essential business tool. Traditional teleconferencing systems can, however, be extremely costly. They are often difficult to use and can lack productive features. Similarly, video conferencing requires expensive equipment. It also requires a large amount of bandwidth. Special rooms are also required at each end to facilitate the video call. In contrast, Switch Telecom's teleconferencing solution is free to Switch Telecom clients and is simple to use. It was specifically designed for business users who don't want [...]

November 29th, 2017|Solutions|

International Phone Numbers

Switch Telecom is able to provide its clients with international phone numbers reflecting the area codes of hundreds of cities in over 60 countries worldwide. One of the main benefits of having an international number is that it gives callers the impression that your business has a local presence in foreign cities.  In addition, international callers will pay their local call rate when calling your international number, which will consequently make it easier for them to do business with [...]

November 29th, 2017|Solutions|