Which numbers can I port?
A geographic telephone number is a number that starts with 01, 02, 03, 04 or 05. We presently allow for the porting of geographic numbers from Telkom to Switch Telecom and vice versa.
Numbers starting with 080, 086 or 087 cannot be ported.
Porting to/from Neotel, ECN and Vox Telecom may also be requested, provided the numbers are geographic, not 087.
What happens to my existing Service when I port?
Your existing line will be cancelled once the port is complete. Any other services provided on the same line (e.g. ADSL access) may be cancelled as well. This may be subject to the individual contract conditions that were negotiated with your previous service provider e.g. cancellation notice period.
How long does Porting take?
Up to three working days for one or more individual numbers.
Up to ten working days for blocks of 100, 1,000 or 10,000 consecutive numbers, where a business or wholesale customer is concerned.
What does Porting cost?
A once-off fee of R150.00 (including VAT) will be levied per individual phone number ported.
Please note that where a range of numbers is ported (‘Managed Port’) the fee shall be calculated at R15.00 (including VAT) per number plus a single base charge of R1,000.00 (including VAT). Please contact us for more information.
How do I order a number to be Ported?
We require a signed letter addressed to your current telecommunications provider requesting the following: “Please port the following numbers to Switch Telecom” and list the exact numbers to be ported. Please ensure that this letter is provided on a company letterhead if the porting required is for a business. In addition a complete phone account (all pages, not just the cover page)
If the port is to be future-dated, the letter should state the requested date (weekdays only) on which the port should be processed.
Call us on 087 550 0000 or email email@example.com for further information.
How do I know if the number I’m phoning is Ported?
The network you are calling will play three short beeps before connecting the call if the number has been ported to a different network. Cross-network rates may apply when a number has been ported off
The beeps will not, however, be played if the number has been ported to the same network you are calling from an on-network rate applies.
Why can’t I port my 086/087 number?
The Law and Regulations regarding number portability do not allow for this. Switch Telecom is ready and willing to support this as soon as the regulator amends the regulations to allow for it.