Which numbers can I port?
Switch Telecom is able to port geographic numbers from all major networks registered with The Number Portability Company.
A geographic telephone number is a number that starts with 01, 02, 03, 04 or 05 and a non-geographic number begins with 080, 086 or 087.
The Law and Regulations regarding number portability do not allow for the porting of non-geographic numbers. Switch Telecom is ready and willing to support this as soon as the regulator amends the regulations to allow for it.
What happens to my existing Service when I port?
Your existing line will be cancelled once the port is complete. Any other services provided on the same line (e.g. ADSL access) may be cancelled as well. This may be subject to the individual contract conditions that were negotiated with your previous service provider e.g. cancellation notice period.
How long does Porting take?
Porting can take up to three working days for one or more individual numbers, depending on the donor operator.
Porting can take up to ten working days for blocks of 100, 1,000 or 10,000 consecutive numbers, where a business or wholesale customer is concerned.
What does Porting cost?
A once-off fee of R150.00 (including VAT) will be levied per individual phone number ported.
Please note that where a range of numbers is ported (‘Managed Port’) the fee shall be calculated at R15.00 (including VAT) per number plus a single base charge of R1,000.00 (including VAT). Please contact us for more information.
How do I order a number to be Ported?
Please provide a signed letter addressed to your current telecommunications provider requesting the following: “Please port the following numbers to Switch Telecom”. Furthermore, please list the numbers that you would like to port in the body of the letter. If you are porting a business number or numbers, the letter needs to be provided on a company letterhead. In addition, you will need to submit a complete phone account (all pages, not just the cover page).
Call us on 087 550 0000 or email firstname.lastname@example.org for further information.
How do I know if the number I’m phoning is Ported?
When you call a ported number, your network operator will play three short beeps before connecting the call. Furthermore, the network operator might charge a cross-network rate to call a ported number. If the number has been ported to the same network you are calling from then you might not hear the beeps and an on-network charge may apply.
Why can’t I port my 086/087 number?
The Law and Regulations regarding number portability do not allow for the porting of non-geographic numbers. Switch Telecom, is however ready to do so, when the regulations change.