What happens to my existing Service when I port?

Your existing line will be cancelled once the port is complete. Any other services provided on the same line (e.g. ADSL access) may be cancelled as well. This may be subject to the individual contract conditions that were negotiated with your previous service provider e.g. cancellation notice period.

How long does Porting take?

Up to three working days for one or more individual numbers.

Up to ten working days for blocks of 100, 1,000 or 10,000 consecutive numbers, where a business or wholesale customer is concerned.

What does Porting cost?

A once-off fee of R150.00 (including VAT) will be levied per individual phone number ported.

Please note that where a range of numbers is ported (‘Managed Port’) the fee shall be calculated at R15.00 (including VAT) per number plus a single base charge of R1,000.00 (including VAT).  Please contact us for more information.

How do I setup this service?

If you have bought a Switch Telecom device then the VoIP phones are automatically configured and will be ready to make and receive calls as soon as they are plugged into a broadband connection.

If you have your own device and would like assistance configuring it please contact us. We do not guarantee that we will be able to assist with every device but have standard setup procedures that can be followed easily and apply to the majority of technology.

How do I order a number to be Ported?

We require a signed letter addressed to your current telecommunications provider requesting the following:  “Please port the following numbers to Switch Telecom” and list the exact numbers to be ported.  Please ensure that this letter is provided on a company letterhead if the porting required is for a business.  In addition a complete phone account (all pages, not just the cover page)

If the port is to be future-dated, the letter should state the requested date (weekdays only) on which the port should be processed.

Call us on 087 550 0000 or email enquiries@switchtel.co.za for further information.

How do I know if the number I’m phoning is Ported?

The network you are calling will play three short beeps before connecting the call if the number has been ported to a different network. Cross-network rates may apply when a number has been ported off
the network.

The beeps will not, however, be played if the number has been ported to the same network you are calling from an on-network rate applies.

Why can’t I port my 086/087 number?

The Law and Regulations regarding  number portability do not allow for this. Switch Telecom is ready and willing to support this as soon as the regulator amends the regulations to allow for it.

What is the difference between a Single VoIP line and the Business VoIP Trunk Service?

A single VoIP line is designed for a handset or an ATA, whereas a Trunk is designed for use with an IP PBX or
Hosted Switchboard.

What is a Hosted Switchboard?

The Hosted Switchboard service is a fully managed and customisable switchboard solution. Unlike a traditional switchboard, the switchboard device is located at Switch Telecom’s premises and does NOT need to be purchased. You save on upfront capital costs and only pay a monthly service fee for the Hosted Switchboard.

Each extension on the Hosted Switchboard requires a VoIP-enabled telephone. The extensions can be located either within a single office or at various sites. This removes the cost and inconvenience of requiring onsite support call outs for multiple branches.

What is a Channel on a Switch Telecom Business VoIP Trunk Service?

A channel is the amount of concurrent lines you can have linked to a number/s to allow for concurrent calls both incoming and outgoing.  The Business VoIP Trunk service can be provisioned to include from 4 up to 120 channels.  It can be upgraded at any time without interruption to service.

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