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The Benefits of Having a Separate VoIP Provider from Your Internet Service Provider

We are often asked if Switch Telecom is an Internet Service Provider. The answer is simple; we only offer VoIP Solutions. We like to focus on what we do best! Furthermore, we don’t like restricting our clients from choosing an ISP that’s right for them.

In an era where communication is increasingly reliant on the Internet, Voice over Internet Protocol (VoIP) has emerged as a powerful tool for businesses and individuals alike. While many internet service providers (ISPs) offer bundled VoIP services, there are significant advantages to having a separate VoIP provider from your internet provider. Let’s explore the benefits of this approach.

Flexibility and Freedom of Choice

To start, opting for a separate VoIP provider allows you the freedom to choose the VoIP service that best suits your needs. Additionally, this choice enables you to select an ISP that offers features and pricing that align with your unique requirements.

Quality and Performance

Internet providers typically prioritise internet connectivity over VoIP services. By selecting a dedicated VoIP provider, you ensure a higher quality of service. Switch Telecom optimises our network for voice communication and has a lot of direct interconnects, resulting in clearer calls, reduced latency, and a more reliable connection.

Cost Efficiency and Advanced Features your Internet Service Provider might not have

Bundled VoIP services often come with extra charges that may not align with your needs. We offer competitive pricing, allowing you to select a plan that meets your budget and requirements without unnecessary add-ons.

Switch Telecom also offers advanced features and customisation options that may not be available with bundled services from ISPs. For instance, features like geographic and non-geographic phone numbers, call recording, a free mobile softphone, and the free browser-based softphone if you opt for the Switch Telecom Hosted Switchboard. Click-to-dial also allows for easy integration with other CRM systems.

Redundancy and Reliability

Moreover, relying on a separate VoIP provider ensures redundancy and reliability. If your internet service provider encounters an issue, Switch can easily forward your calls to your mobile phone, ensuring uninterrupted communication.

Geographic Flexibility and Scalability

Additionally, with Switch Telecom, you can obtain phone numbers with area codes from different regions or countries. This can be advantageous for businesses targeting specific markets. It allows for a local presence even if the business is physically located elsewhere.

As your communication needs evolve, Switch Telecom can easily accommodate your growth. We offer scalable solutions that can be adjusted to match your increasing or decreasing demands.

Technical Support and Expertise

Furthermore, VoIP providers like Switch Telecom are specialists in voice communication. We offer dedicated technical support with expertise in VoIP-related issues, ensuring that any problems are resolved quickly and efficiently.

Security and Compliance

To emphasise security and compliance, at Switch, we focus on regulations specific to the communications sector. We continue to implement security measures that will protect your communication data. Read more about some of the measures you can expect when you sign up with Switch Telecom.

Integration Possibilities with a VoIP provider might not be possible with an Internet Service Provider

Things like Switch Telecom’s click-to-dial feature on our Browser-based softphone allow for easy integration with other popular business applications or customer relationship management systems. This can streamline your communication processes, increase efficiency, and enhance your business operations.

Switch Telecom’s Reseller Channel

Lastly, Switch Telecom partners with many trusted resellers whose main focus is on internet service provision throughout South Africa. We are always happy to recommend one of our partners to clients who need internet services.

In conclusion, while bundled VoIP services from your internet provider may seem convenient, opting for a separate VoIP provider offers many advantages. These include flexibility, improved quality, cost efficiency, advanced features, and more. This approach empowers you to tailor your communication solutions to your specific needs. It will ensure a more reliable, efficient, and scalable voice communication system. When it comes to VoIP, it’s worth considering a dedicated provider to harness the benefits of this technology fully.

Contact us today to see how we can save you money and streamline your communications.

January 17th, 2024|Latest News|

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