• Unlike a traditional PBX, the Hosted Switchboard is much more cost-effective, even though it provides functionality only found on the most advanced traditional switchboard.
  • Moreover, there are no costly maintenance contracts or expensive license renewals.
  • Couple your Hosted Switchboard with an Unlimited VoIP SIP Trunk and make unlimited calls to South African local, national and mobile numbers, plus a selection of popular international destinations.
  • Or you could choose a VoIP SIP Trunk with a usage-based call rate package and save up to 50% on your business call charges.
  • Internal call transfers are free, irrespective of where the extensions are physically located.
  • Keep your existing business telephone numbers when you port to Switch Telecom.
  • The hosted switchboard comes with its own browser-based Softphone and Mobile Softphone for each extension at no extra charge.
  • The hosted switchboard is compatible with most SIP phones.
  • Set up as many interactive voice response menus as you like; most noteworthy your virtual receptionist will work around the clock and doesn’t command a salary.
  • Port your fax number or numbers and program them as an extension on the Hosted Switchboard which will save you paying for additional line services.
  • Receive a free fax-to-email service when you sign-up.

  • Welcome incoming callers to your business with features like custom greetings, auto-attendant and automated directory. (Record your own messages or choose professional South African voice recordings).
  • Take the opportunity to play marketing messages whenever a caller is placed on hold.
  • Customise how calls are managed during and after business hours.
  • Use call queues to efficiently direct callers to the correct department or agent.
  • Forgo the virtual receptionist when you select direct dial numbers thus providing an efficient and personal touch.

  • The hosted switchboard allows for up to 3 devices to register to the same extension.
  • Forward calls from your extension to voice mail, mobile numbers, other extensions or even other numbers not on the Switch Telecom network.
  • Take your extensions anywhere or program an extension using a softphone on your mobile phone.
  • Work from home for a day by simply unplugging your phone from the office network and plugging it into your modem or router at home. Your calls will seamlessly follow your phone and you can still transfer calls to and from your colleagues as you would normally.

  • Set up voicemail for each extension.
  • Receive your voicemail via email.
  • Extensions can be located either within a single office or at multiple offices across the country.
  • Divert calls quickly and easily in case of a connectivity or power failure.
  • Prevent user frustration and moreover improve efficiency with ring groups. Ring groups allow certain calls to ring on selected extensions.
  • Set up incoming calls to hunt across extensions in different cities, resulting in multiple offices functioning as one.
  • Use feature codes in order to set up custom functionality.
  • Save time while our VoIP Specialists customise the solution for you.
  • You can trust the Switch Telecom platform because of it’s redundancy which traverses across multiple data centres.
  • Visit our Facebook page to read what our customer’s think about the service Switch Telecom provides.  Switch Telecom on Facebook.

  • Receive free and fast remote support from a VoIP Specialist.
  • Use call detail records and usage reports to monitor costs per user and consequently gain valuable business insights.
  • Use pin codes if required to limit abuse.
  • Sign-up for a month to month contract.
  • Use the Online Self-service portal wherever you are in order to manage the PBX yourself if this is something you require.
  • Billing and call rate packages are simple to understand because they are transparent.
  • Block certain call types from certain extensions.
  • Choose from a range of cordless and desktop phones.

  • Increase the number of extensions and available lines as and when you need to.

  • Choose from optional short and long-term call recording.
  • Remote auto provisioning of most VoIP (SIP) handsets with encrypted passwords.
  • All maintenance, security patches and enhancements are regularly done, at no extra cost.