Solutions

A Cloud SBC or Session Border Controller is often described as a “firewall for VoIP”. These are used at the “borders” between different networks to make sure data is transferred correctly between them, as well as providing a layer of security and protection from attacks and breaches. SBCs were traditionally located on-premise, but increasingly are cloud-hosted, allowing a much higher level of flexibility and reliability together with lower up-front costs. Switch Telecom Cloud SBC If your business is using [...]

Some companies are mandated by law to use call recording. Perhaps you operate in an industry where this isn't a legal requirement and as a result, you might not have considered the many other reasons why recording your business calls could benefit your organisation.  You can quickly and easily improve the way your business operates by simply recording your calls. Consider the competitive world we work in.  Excellent client service is extremely important.  It's often the only aspect that [...]

Switch Telecom can offer you a new number with your solution or you can port your existing number. Non-Geographic Number Ranges 087 551 xxxx – National 086 0xx xxxx – Inbound National 086 1xx xxxx – Inbound National 080 0xx xxxx – Toll-Free Geographic Number Ranges 010 500 xxxx – Johannesburg 011 568 xxxx – Johannesburg 012 004 xxxx – Pretoria 013 004 xxxx – Nelspruit / Witbank / Middelburg 014 004 xxxx – Rustenburg / Nylstroom [...]

Switch Telecom can offer you a new number with your Service or can port your existing number. Switch Telecom offers numbers in the following ranges: Non-geographic number ranges: 087 550 xxxx – National 087 551 xxxx –  National 086 0xx xxxx – Inbound National 086 1xx xxxx –  Inbound National 080 0xx xxxx – Toll-Free Geographic numbers ranges: 010 500 xxxx – Johannesburg 011 568 xxxx – Johannesburg 012 004 xxxx – Pretoria 013 004 xxxx – Nelspruit / Witbank [...]

Switch Telecom is able to port geographic and non-geographic numbers from all major networks registered with The Number Portability Company. A geographic telephone number is a number that starts with 01, 02, 03, 04 or 05 and a non-geographic number begins with 080, 086 or 087. The Law and Regulations regarding number portability allow for the porting of non-geographic numbers as of the 7th of March 2022. Porting can take up to three working days for one or [...]

Unlike a traditional PBX, the Hosted Switchboard is much more cost effective, even though it provides functionality only found on the most advanced traditional switchboard. Moreover, there are no costly maintenance contracts and expensive license renewals. Save up to 50% on your company’s monthly call charges as a result of Switch Telecom’s local, national, mobile and international rates. Internal call transfers are free, irrespective of where the extensions are physically located. Keep your existing business telephone numbers when you [...]

Fax to email is a quick and easy alternative if you only need to receive faxes and you don't need to send them. The Switch Telecom Fax to email solution allows you receive your faxes as a PDF attachment in your email inbox. You can choose between a geographic or non-geographic number or you can port your existing fax number and we’ll link it to the solution. Best of all, there is no charge for the solution if you [...]

Switch Telecom offers a professional South African voice recording (IVR) service for all your switchboard messaging requirements, at a fraction of the cost that you would usually pay to add this professional touch to your switchboard solution. You can choose from two customised voice recording packages or any ad hoc recordings that your business might require from time to time. In effect, your tone of voice can say a lot about your business, whether you want to sound polished and [...]

Toll free numbers or a Toll free telephone number is a telephone number with an 0800 prefix that is billed for all incoming calls, instead of incurring charges to the originating telephone subscriber.  The charge for using a toll free phone number is paid for by the called party instead of the calling party.  Thus for the calling party, a call to an 0800 number from a landline or mobile is free of charge. Your customers might not be [...]

Teleconferencing is an essential business tool. Traditional teleconferencing systems can, however, be extremely costly. They are often difficult to use and can lack productive features. Similarly, video conferencing requires expensive equipment. It also requires a large amount of bandwidth. Special rooms are also required at each end to facilitate the video call. In contrast, Switch Telecom's teleconferencing solution is free to Switch Telecom clients and is simple to use. It was specifically designed for business users who don't want [...]