The junior support engineer is expected to have knowledge but not experience. A basic knowledge of hardware, operating systems (Microsoft Windows and/or various flavours of UNIX) and local area networking is essential.

A passion for computers and solving problems is essential.

He or she will be mentored by our senior engineers and be expected to learn new skills at a rapid pace. We will also provide suitable external training for the role.

He or she will work with our clients on tasks under close supervision and gain the experience and confidence required to become a Switch Telecom Asterisk Engineer.

The successful candidate must have basic business acumen and must be a good communicator as he or she will be expected to interact with Switch Telecom clients

Minimum Requirements

  • Working experience required 6-12 months
  • A strong knowledge of ADSL, GSM and Wireless connectivity.
  • SIP Hard & Softphones experience.
  • Configuring handsets which include but is not limited to Siemens, Snom and Yealink.
  • Experience in a large-scale IP services network is beneficial

Main Duties

  • Installing hosted switchboards, configuring handsets and installing VoIP solutions.
  • Providing excellent customer service, this includes continual feedback to the client; prompt first response on all service requests; professional communication to the client; being responsive to the client’s needs and issues and taking ownership of all service related queries.
  • Prioritisation of numerous service requests via the severity of the problem.
  • Collaborating extensively with peers and resellers to resolve issues within accepted time frames.
  • Ensuring that all service requests are updated comprehensively within the ticketing system.
  • Fulfil standby duties as per set roster.

Send Us Your CV

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Current Openings

Looking for mid-weight developer that is passionate about technology.
Have your finger on the pulse of the business.
Take your career to the next level.
A basic knowledge of hardware, operating systems and local area networking is essential.
Passionate about client service, then this is the position for you.
Exposure to new technologies is guaranteed