What does Porting cost?
A once-off fee of R150.00 (including VAT) will be levied per individual phone number ported.
Please note that where a range of numbers is ported (‘Managed Port’) the fee shall be calculated at R15.00 (including VAT) per number plus a single base charge of R1,000.00 (including VAT). Please contact us for more information.
Is there a setup or installation fee for Switch Telecom Services?
There is no setup fee for any Switch Telecom service.
What payment method can I use to pay for my Switch Telecom services?
Switch Telecom offer both Pre-Paid (Advance) and Post-Paid (Arrears) payment options.
On Post-Paid billing the invoice is automatically generated and emailed on the 1st of each month in respect of that month’s service fee and the previous month’s calls.
Payment is collected strictly via debit order three working days later.
Subscribers who have elected to pay in advance will need to pay via EFT or by Credit Card on a strictly pre-paid basis. Airtime top-ups purchased using a Credit Card on the Switch Telecom Client Zone are immediate where as EFT payments are subject to bank clearance delays.
What do others pay to phone my Switch Telecom number?
These call charges are largely controlled by the service provider that people who phone you are using. Under normal circumstances they should be similair to standard calling rates.
Can I see call costs and duration?
Once you log into the Switch Telecom Client Zone you will be able to access your account balance and the details of individual calls made up to that second. In other words if you make a call and login immediately you will see the details of that call instantly. You can also view Missed, Received and Forwarded calls.
This makes it easier for you to query transactions as they occur.