Can I keep my existing number?

Mobile Number Portability has been available between the mobile networks for a few years already and Geographic Number Portability is also available between selected Fixed Line networks. Switch Telecom prides itself in being a market leader and has been one of the first operators to offer this.

What Numbers does Switch Telecom Offer?

Switch Telecom can offer you a new number with your Service or can port your existing number.
Switch Telecom offers numbers in the following ranges:

Non-geographic number ranges:

087 550 xxxx – National
087 551 xxxx – National
086 0xx xxxx – Inbound National
086 1xx xxxx – Inbound National
080 0xx xxxx – Toll Free

Geographic numbers ranges:

010 500 xxxx – Johannesburg
011 568 xxxx – Johannesburg
012 004 xxxx – Pretoria
013 004 xxxx – Nelspruit / Witbank / Middelburg
014 004 xxxx – Rustenburg / Nylstroom
015 004 xxxx – Polokwane / Potgietersrus / Louis Trichardt
016 004 xxxx – Vereeniging / Meyerton
017 004 0xxx – Ermelo/ Amersfoort/ Bethal/ Surrounds
018 004 0xxx – Klerksdorp / Sannieshof / Surrounds
021 300 xxxx – Cape Town
022 125 0xxx – Malmesbury / Moorreesburg / Surrounds
023 004 xxxx – Worcester / Beaufort West
028 004 xxxx – Swellendam / Caledon / Hermanus
028 125 0xxx – Bredasdorp / Hermanus / Surrounds
031 100 xxxx – Durban
032 004 0xxx – Stanger / Tongaat / Ballito / Surrounds
033 004 xxxx – Pietermaritzburg
035 004 0xxx – Empangeni/ Eshowe / Surrounds
039 004 0xxx – Hibberdene / Kokstad / Surrounds
041 004 xxxx – Port Elizabeth
042 004 xxxx – Uitenhage / Somerset East
043 004 xxxx – East London
044 004 xxxx – George
049 125 0xxx – Graaff-Reinet / Middelburg / Surrounds
051 004 xxxx – Bloemfontein
053 004 xxxx – Kimberley
057 004 0xxx – Welkom / Theunissen / Surrounds

How do I setup this service?

If you have bought a Switch Telecom device then the VoIP phones are automatically configured and will be ready to make and receive calls as soon as they are plugged into a broadband connection.

If you have your own device and would like assistance configuring it please contact us. We do not guarantee that we will be able to assist with every device but have standard setup procedures that can be followed easily and apply to the majority of technology.

What is the difference between a Single VoIP line and the Business VoIP Trunk Service?

A single VoIP line is designed for a handset or an ATA, whereas a Trunk is designed for use with an IP PBX or
Hosted Switchboard.

What is a Hosted Switchboard?

The Hosted Switchboard service is a fully managed and customisable switchboard solution. Unlike a traditional switchboard, the switchboard device is located at Switch Telecom’s premises and does NOT need to be purchased. You save on upfront capital costs and only pay a monthly service fee for the Hosted Switchboard.

Each extension on the Hosted Switchboard requires a VoIP-enabled telephone. The extensions can be located either within a single office or at various sites. This removes the cost and inconvenience of requiring onsite support call outs for multiple branches.

What is a Channel on a Switch Telecom Business VoIP Trunk Service?

A channel is the amount of concurrent lines you can have linked to a number/s to allow for concurrent calls both incoming and outgoing.  The Business VoIP Trunk service can be provisioned to include from 4 up to 120 channels.  It can be upgraded at any time without interruption to service.

Is there a minimum Subscriber Contract term?

There is no minimum Subscriber Service Contract term and there is only a calendar months’ notice for cancellation of Switch Telecom VoIP services.