News & Updates

//Fibre and LTE Connectivity and your VoIP Solution
  • Fibre LTE and your VoIP Solution

Fibre and LTE Connectivity and your VoIP Solution

Technologies, such as VoIP, Fibre and LTE are changing the way South African’s communicate.  In terms of fixed-line connectivity, Fibre is considered the latest and greatest. It uses Fibre optic cables which means it’s very fast and much more stable. And because it doesn’t use traditional copper cables it’s also theft and weather-proof. LTE can also have similar benefits depending on a number of factors.

Large volumes of businesses and homeowners are changing from connectivity mediums such as ADSL and moving to more affordable LTE solutions or opting for the reliability of Fibre.

In May 2019, Telkom CEO Sipho Maseko was quoted as saying that Telkom recently developed a roadmap concerning the proactive migration of customers to newer infrastructure. Over the next 5 years, they plan on doing away with copper entirely. They also announced that their existing ADSL clients are being moved from the Copper ADSL service to a Fibre or a Wireless solution, at no additional cost.   Very exciting.  But is it as easy to do as it seems on the surface? And how will this affect you if you already have a VoIP solution? What will happen in the future if you would like to move to another voice provider?

Moving from ADSL to LTE

If you are planning to move from ADSL to LTE here are some important points to consider:

  • Ensure that your signal strength is good enough to handle both your voice and data requirements.
  • Congestion on the network and the total number of users that are active within the tower range can seriously impact internet speed.  This, in turn, can negatively impact your VoIP call quality.
  • Due to the reason above, it’s often not recommended to opt for an LTE solution in high-density areas.
  • Ensure that the package you chose is right for your needs.
  • Don’t sign into a long term contract. There are many LTE providers out there. It’s best to test the strength and speed before committing to one provider.
  • Ask your neighbours if they are using LTE. Also, ask them about their experience in terms of the service they have.
  • See if you can organise a trial modem to test out the speed and signal strength.
  • If the deal you are being offered seems too good to be true; it probably is. Be aware of fake LTE resellers as was highlighted in a recent Mybroadband article.
  • Most importantly, if your home or business line is linked to your ADSL line, ensure that you port the number to a VoIP provider. You might lose the number(s) when you cancel the ADSL service.

Moving from ADSL to Fibre

If you are planning to move from ADSL to Fibre, you need to be aware of the following:

  • First and foremost, does the area you live or work in have Fibre infrastructure already installed?
  • If the answer is yes; are there multiple Internet Service Providers you can choose from or are you restricted to the one that was responsible for laying the Fibre cable?
  • Speak to your neighbours or businesses within your area and find out if they are using Fibre and if so, ask them about their experience.
  • Remember when choosing a Fibre provider you don’t have to change your VoIP provider. It might seem more convenient in the short term. But it’s often a better idea to ensure that you have a specialist providing you with VoIP services and not just one that offers a VoIP add-on service with your new Fibre connection.
  • If you are an existing Telkom ADSL client and Telkom has approached you to upgrade to Fibre, be very careful as it’s becoming increasingly difficult for Telkom Fibre clients to cancel their Fibre services.  This came to light in a recent article that was published on the 11th of September 2019 in MyBroadband. Read the article here.
  • Switch Telecom enables clients to port their existing landline number(s) onto our network in order to take advantage of low-cost VoIP solutions. This is becoming increasingly difficult to do for clients that have Telkom Fibre services.  Telkom currently does not cater for easy “re-numbering” of your Fibre line. This means that odds are high that it might take weeks, if not months to port your number. Something simple has now become extremely complicated and frustrating.

Ask your VoIP Provider

In summary, we would recommend that you investigate the availability of internet services in your area before you agree to move or upgrade your existing service.

Switch Telecom has a range of qualified and experienced Resellers in most areas throughout South Africa.  Please let us know if you need to speak to a Reseller in your area about possible connectivity or network requirements. Contact us on 087 550 0000 or email support@switchtel.co.za.

Sep 25th, 2019|Latest News|

Share This Story, Choose Your Platform!

  • Switch Telecom Facebook
  • Switch Telecom Linkedin

News and updates

Your VoIP Service and the Festive Season

Your VoIP service is going to save you a lot of money during the festive season. Using your VoIP service to contact friends and family. Calling internationally can be cheaper than calling them on a local mobile number. (This obviously depends on the destination you’re calling). There are also numerous ways to stay connected to your customers without being tied to an office desk. This means you can relax and unwind with the knowledge that your customers can still get [...]

Dec 3rd, 2019|Categories: Latest News|

How to choose from the Best VoIP Providers in South Africa

With the ever-increasing cost of living and cost of doing business in South Africa, choosing to move to a VoIP Telephone system is a no brainer. However, picking the right VoIP provider for your needs is not always as easy as it may seem. So how do you narrow down your selection and choose the right provider? The following guidelines should enable you to select a VoIP provider who will meet your requirements: How to pick from the best VoIP [...]

Aug 21st, 2019|Categories: Latest News|

VoIP Security: Use a layered approach to ensure it

Nowadays the Private Security Industry in South Africa is thriving. Homeowners and Businesses alike are signing up for sophisticated systems to protect their assets.  Most people are taking a layered approach to their security, such as electric fences, CCTV solutions and armed response. Similarly to the Security Industry, the deployment of VoIP solutions has also greatly increased. Unfortunately, some of the key factors that make VoIP so attractive have also become it's Achilles heel. VoIP allows for flexibility and accessibility [...]

Jul 5th, 2019|Categories: Latest News|

VoIP Applications – Getting it Right the First Time

Nail guns have replaced hammers overtime in the construction industry. They are powerful, easy to operate and boost productivity for nailing tasks. However, nail guns are a leading cause of injury among residential ‘carpenters’. They are responsible for an estimated 37,000 emergency room visits each year in the United States alone. Puncture wounds to the hands and fingers are most common. More serious injuries, such as a nail to the head, leg and thigh often occur. The Industrial and Construction [...]

Apr 25th, 2019|Categories: Latest News|

VoIP Service Providers South Africa

The emergence of digital technologies such as Voice over Internet Protocol (VoIP) has seen a decline in the utilisation of analogue technologies. This decline has also led to VoIP service providers in South Africa discovering innovative ways to scale and reduce costs. Most VoIP service providers in South Africa offer products and services which enhance productivity and efficiencies in the home and workplace. VoIP technology runs over IP and offers businesses the benefit of high-functionality and low-cost. VoIP also enables [...]

Mar 13th, 2019|Categories: Latest News|

Loadshedding and your VoIP Solution

It seems that load shedding isn’t going away any time soon.  So, what do you do when the power is out and you still need to make and receive calls? When electricity is load shed, many communication methods, such as the internet, computers, and telephones are left without power. Even though load shedding is taking place throughout South Africa your clients, friends and family might be on a different schedule. This means that you could be missing their calls. This [...]

Feb 14th, 2019|Categories: Latest News|

Win with Switch Telecom

Win with Switch Telecom... would you like to win a Cordless Handset Bundle? It's easy, simply Like and Share our page on Facebook. Access our Facebook page here: Switch Telecom Facebook Terms and Conditions apply. Competition ends on the 1st of October 2018. Competition applies to South African residents only. The winner will be announced on the 5th of October 2018 on Facebook. Contact us for more information.

Sep 5th, 2018|Categories: Latest News|

Interview with TechCentral: Switch Telecom slams ICASA

Communications regulator Icasa has not thought through its proposed new call termination rate regulations. If they’re implemented without significant changes, they will harm the industry and lead to higher prices for consumers. That’s the view of Switch Telecom CEO Greg Massel, who spoke to TechCentral in a podcast interview on Monday (listen to the discussion below). “The single biggest issue is that, either intentionally or unintentionally, they seem to steal from the poor and give to the rich,” he said. [...]

Aug 27th, 2018|Categories: Latest News|

Telephony deployment simplified with Switch Telecom’s Auto-provisioning system

The demand for cloud telephony services is at an all-time high. VoIP services and Hosted PBX solutions are becoming increasingly popular with small and large enterprises. There is a much lower barrier to entry in comparison to traditional PBX and telephony solutions. VoIP rollouts are usually easier and turnaround times are usually much quicker. Being in the cloud affords hosted PBX telephony solutions the flexibility that a physical telephony solution can't.  Adding and removing extensions is quick and easy. Routine [...]

Jun 6th, 2018|Categories: Latest News|