Registered name:  Switch Telecom (Pty) Ltd.
Registration number:  2005/037954/07
Physical address:  Unit 12 (2nd Floor Block A), Corner Main Office Park, 2 Payne Road, Bryanston, 2191
Postal address:  PO Box 110, Woodlands, 2080
Directors:  Gregory Massel, Shannon Swanepoel
VAT number:  488 022 5950

Terms of Service

Our services are subject to our Standard Terms and Conditions (amended 1 June 2017).

Switch Telecom accepts Mastercard and VISA and supports Mastercard Secure Code and Verified by VISA technologies.

Switch Telecom accepts Visa and Master card


Switch Telecom is the holder of the following ICASA-issued licences:

  • An Individual Electronic Communication Network Licence (number 0239/IECNS/JAN/09), and
  • An Individual Electronic Communications Licence (number 0239/IECS/JAN/09).


Switch is a member of ISPA

Code of Conduct and Service Charter

Switch Telecom has developed a Code of Conduct and Service Charter in line with ICASA Regulations and we strive to follow this in our interactions with our clients.  Read our code of conduct here.

Industry Affiliations

Switch Telecom is a member of the Internet Service Providers’ Association and adheres to the ISPA Code of Conduct, Complaints Procedure and Take-Down Procedure. Switch Telecom has appointed ISPA as its agent to receive notices in terms of sections 75 and 77 of the Electronic Communications and Transactions Act. ISPA can be contacted telephonically on 010 500 1200.


Switch Telecom is a Level 5 B-BBEE contributor. Our certificate is available here.


Our manual in terms of section 51 of the Promotion of Access to Information Act (PAIA) is available here.


Switch Telecom’s complaints procedures is available here.