News & Updates

Home/Latest News/How to choose from the Best VoIP Providers in South Africa
  • Best VoIP Providers in South Africa

How to choose from the Best VoIP Providers in South Africa

With the ever-increasing cost of living and cost of doing business in South Africa, choosing to move to a VoIP Telephone system is a no brainer. However, picking the right VoIP provider for your needs is not always as easy as it may seem. So how do you narrow down your selection and choose the right provider?

The following guidelines should enable you to select a VoIP provider who will meet your requirements:

How to pick from the best VoIP providers in South Africa

VoIP is growing at a rapid rate. With hundreds of VoIP providers in South Africa to choose from, some people find it hard to find a company they like. And one that offers them solutions that suit their specific requirements!

It’s important to know what kind of VoIP service you want

Is this service for your home or business? Are there any specific features you want? How much are you willing to pay for service fees and equipment? Do you want cordless or desktop phones? Or do you just want to use the service with a software application on your computer or mobile phone?

VoIP services subscriptions can range in price. Some providers even offer their services for free or offer bundled “free” minutes in their monthly subscription. This might seem very attractive initially, but, you could suffer in the long run if the company offering “free” services doesn’t offer quality calls or good client support.

There are lots of features that should come with your new VoIP service. Be careful that the VoIP provider you have selected doesn’t charge extra for certain features which should be covered in the cost of the subscription, such as, call waiting, caller ID, voicemail and 3-way calling.

Some VoIP providers give you a free second line with your subscription, too. Other features are more advanced, such as enhanced voicemail that lets you check messages from your mobile phone or receive them via email. Find out what your VoIP Provider offers.

Make sure to compare call rates.  If you make international calls or calls to premium-rate numbers, make sure you know the rates to these destinations or numbers.  This will prevent a nasty shock when you get your first bill.

Most importantly, you need to remember the cheapest isn’t always the best.  There is no point in getting the “cheapest call rates” if you are unable to hear the person on the other end of the line.

Searching for the best VoIP providers in South Africa

Once you have features and prices in mind, start looking around for the VoIP provider that interests you. WhichVoIP offers an easy comparison which allows you to compare the services of some of the best VoIP providers in South Africa. Or simply type the phrase “best VoIP providers South Africa” in your internet browser. Remember, a number of companies pay to advertise on Google or other search engines so the companies coming up on top might not be the best-ranked VoIP companies after all. Google highlights paid for adverts with the word Ad in a little green block next to the website address of the company.

Always read reviews about the VoIP providers

When you find a VoIP plan that interests you, read reviews of the VoIP provider. Pay attention to critiques of customer service, service reliability, and sound quality. Facebook and Twitter are great places to start.  Websites such as Hello Peter also offer valuable insights and Technical Publication forums can also be very useful. Try the Mybroadband forum if you are looking for further peer reviews. (Pay attention to who is contributing to the conversation as some companies respond and advertise on these forums)

Read the fine print

If you’re content with the plans, price, features, and client reviews of the VoIP provider you selected, go to their website and read their terms and conditions. These are usually found at the bottom of the Home page in small print or they might have a specific page with their legal information. Most importantly, your new VoIP provider shouldn’t insist you sign into a lengthy contract term. Ideally, you should pick a provider that allows you to cancel with a calendar months’ notice.

There are a number of things you should understand when you are getting started with VoIP. The questions and answers below should help.

How do I get VoIP working for me?

If you are a home-user you need to decide if you would like a cordless or desktop handset. You also need to ensure that your potential VoIP provider can port your existing landline number. If you aren’t technical, make sure your new provider offers free remote support and can assist you in setting up your VoIP phone. If you are looking for a solution for your business; work out how many users require telephones. Do you have a receptionist? Do you need to transfer calls between staff members? Would you like to advertise your services while you keep callers on hold? And finally, make sure you can port your number if you have an existing business number. Once you’ve decided on the basics, your new VoIP provider should have qualified consultants that will tailor the right solution to meet your specific requirements.

What do I need to get started?

It goes without saying that whether you’re a home-user or the solution is being implemented to enhance productivity and save costs within your business, make sure you have a reliable internet connection. The best VoIP providers in South Africa offer quality services over multiple different types of internet connections such as ADSL, LTE or Fibre.

It’s important to note, that it’s not always necessary to get your voice and data from the same provider. If you already have an internet provider it will make your life a lot easier if your new VoIP provider offers VoIP as an auxiliary service without forcing you to change your existing internet service.

A VoIP phone will need to plug into your internet modem or router.  If your modem or router isn’t easily accessible, consider a cordless handset.  Business VoIP phones need to plug into network points.  If you don’t have network points chat to your provider about a wire-less solution or consider installing network points.

Do I need to be a technical expert?

If you are supporting your own VoIP switchboard you will need to have highly skilled individuals in your organisation that can support the system. If your new VoIP provider is providing you with a hosted switchboard solution or VoIP line, then you do not need to be technically savvy. A majority of VoIP service providers pre-program the telephones before delivering them, which allows for a plug and play installation with minimal effort.  More often than not, you can have your new VoIP phone service set up in a matter of minutes! But even computer-based VoIP applications and mobile softphones are not too difficult to set up and your VoIP provider should be able to assist you remotely.

For more information or to speak to one of our qualified VoIP Consultants call us on 087 550 0000 or contact us via our website.

Aug 21st, 2019|Latest News|

Share This Story, Choose Your Platform!

  • Switch Telecom Facebook
  • Switch Telecom Linkedin

News and updates

Loadshedding and your VoIP Solution

It seems that load shedding isn’t going away any time soon.  So, what do you do when the power is out and you still need to make and receive calls? When electricity is load shed, many communication methods, such as the internet, computers, and telephones are left without power. Even though load shedding is taking place throughout South Africa your clients, friends and family might be on a different schedule. This means that you could be missing their calls. This [...]

May 14th, 2022|Categories: Latest News|

Port for Free – 100% Discount on the Once Off Charges

Port your existing geographic or non-geographic number to Switch now and save up to 50% on your current call charges without the inconvenience of changing your number. Porting allows you the freedom to change from your current service provider to a more cost-effective Switch Telecom VoIP Solution. 100% Discount on the once-off porting charges for ports activated in the month of March 2022. Quick, easy and non-disruptive. Applies to Geographic and Non-Geographic landline numbers. Offer valid until the 31st of [...]

Feb 28th, 2022|Categories: Latest News|

Toll-Free and Non-Geographic Numbers Should No Longer Hold Businesses Hostage

Excessive pricing from the country’s incumbent provider of 0800, 0861 and 0860 numbers will see call centres, large corporates and other businesses porting these numbers come 07 March 2022. That’s according to Shannon Swanepoel, Managing Director of independent telecoms firm Switch Telecom, as the ICASA-stipulated date from when companies will be able to port their well-advertised and much-valued 0800, 0860 and 0861 numbers, draws near. “We expect significant porting in favour of more agile and transparent operators without complicated and [...]

Feb 28th, 2022|Categories: Latest News|

Porting of Non-Geographic Numbers

Porting of non-geographic numbers is finally a reality. In a General Notice issued by ICASA on the 15th of December 2021, the Chairperson, Dr Keabetswe Modimoeng, announced that the Number Portability Regulations in Government Gazette No. 41949 dated 01 October 2018 will come into effect on 07 March 2022. Mobile and geographic number portability have had a major impact on the consumer. And now, porting of non-geographic numbers will further positively impact the market. Consumers and businesses will now be [...]

Jan 13th, 2022|Categories: Latest News|

Your VoIP Service and the Festive Season

Your VoIP service is going to save you a lot of money during the festive season. Using your VoIP service to contact friends and family. Calling internationally can be cheaper than calling them on a local mobile number. (This obviously depends on the destination you’re calling). There are also numerous ways to stay connected to your customers without being tied to an office desk. This means you can relax and unwind with the knowledge that your customers can still get [...]

Dec 3rd, 2021|Categories: Latest News|

VoIP Rollout: SEESA, Intelys and Switch

Background Our Client: SEESA (PTY) LTD offers a wide range of consulting services which include Skills Development, BEE Consulting, Labour Law and outsourced HR functions to over 36000 clients nationwide, across multiple industries. SEESA conducts a large portion of their business telephonically and is exceedingly reliant on their communication system. They have a staff complement of over 900 people based in 19 different branches across South Africa. Our Partner: Intelys Technology Africa is a Networking and Security Specialist, offering full-spectrum [...]

Nov 18th, 2021|Categories: Latest News|

Telephony deployment simplified with Switch Telecom’s Auto-provisioning system

The demand for cloud telephony services is at an all-time high. VoIP services and Hosted PBX solutions are becoming increasingly popular with small and large enterprises. There is a much lower barrier to entry in comparison to traditional PBX and telephony solutions. VoIP rollouts are usually easier and turnaround times are usually much quicker. Being in the cloud affords hosted PBX telephony solutions the flexibility that a physical telephony solution can't.  Adding and removing extensions is quick and easy. Routine [...]

Oct 6th, 2021|Categories: Latest News|

Our VoIP Softphone is Now Available

Switch Telecom has launched its very own browser-based VoIP Softphone. It's compatible with most internet browsers. It was specifically designed for desktop use but can also be used on a mobile phone. The solution is free of charge for all Switch Telecom Hosted Switchboard clients. The VoIP Softphone Features When using the Softphone a user can make and receive calls via the easy-to-use interface. They can put callers on hold and they can also do attended and unattended transfers. Users [...]

Aug 30th, 2021|Categories: Latest News|

Is an Onsite FreePBX really Free?

When changing to a VoIP communication solution, companies often consider an onsite PBX. The FreePBX is one of the most popular onsite PBX solutions available. For some companies, the FreePBX seems to tick all the boxes. But are there downfalls? Despite all the bells and whistles, what challenges exist for such implementations? Most companies will adopt the use of the FreePBX because of its open-source license, which is free to obtain and use. There is much appeal as the FreePBX [...]

Aug 12th, 2021|Categories: Latest News|

Your VoIP Solution and the END of 2020

Your VoIP solution is going to save you a lot of money during the festive season. Using your VoIP solution to contact friends and family. Calling internationally can be cheaper than calling them on a local mobile number. (This obviously depends on the destination you’re calling). There are also numerous ways to stay connected to your clients without being tied to an office desk. This means you can relax and unwind with the knowledge that your customers can still get [...]

Dec 7th, 2020|Categories: Latest News|


Go to Top