News & Updates

  • PBX

A few ways to work smarter with your Switchboard/PBX

According to Statistics SA, the South African economy grew by 1.3% in 2017. It seems businesses across various industries are struggling in the current economy. Running a business can be expensive.  We know many businesses are facing a hard time. There are many rabbit holes where money can disappear into, this is especially true when it comes to your PBX.

A Switchboard or Private Branch Exchange (PBX) service should enhance your business but can easily suck up money if not utilised to its full potential.  There is a well-known saying that goes, “Work smarter, not harder”. There are many ways to work smarter, but we would like to focus on the few ways your business can work smarter when it comes to your PBX.

Implement interactive voice responses on your PBX

A virtual receptionist will work around the clock and best of all does not command a salary.

Furthermore, you can improve staff productivity and efficiency by setting up ring groups on your PBX. Ring groups will allow certain calls to ring on selected extensions. Individuals or groups of individuals will receive directed calls from the onset. This can also positively influence your caller’s perception of your business.  There is nothing more frustrating than being put through to multiple people within an organisation. Particularly when trying to resolve a  single query.

Play relevant marketing messages while your callers hold. The benefits of this are two-fold. Entertain your clients and they’ll be less likely to abandon a call to your office. Secondly, you can promote your products and services.

Call usage reports can provide valuable business insights. Most notably, being able to monitor summary reports of calls made and received by each user can be extremely useful.  You will be able to gauge productivity and put an end to abuse of business resources.

You can also limit abuse with the simple addition of pin codes

Users can be unpredictable. However, it is our experience that they tend to limit their use of the company phone if they are aware that they are being monitored. You can also rely on pin codes  together with ‘hot desking’ to limit abuse. If you have sales staff, for example, and they are required to spend most of their time on the road. Simply allocate desks to them when required rather than giving them each a workstation.

If you have to dramatically cut your business running costs; have you ever considered doing away with your office rental? This may sound crazy. But, your switchboard should be able to hunt across extensions in different locations. Even if they are in different cities. You should also not be spending money on extension to extension call charges.  Even if the extensions are based in different locations. It’s also worth mentioning that employees tend to look for this sort of flexibility when considering new places of employment.

Avoid long-term PBX maintenance contracts

Technology is constantly improving and what might seem like value for money today can be an antiquated dinosaur in a years time. The same can be said for extended trial periods at no cost. Often these trials require an expensive license renewal or service fee thereafter. Try to avoid this. In the short term, it might be tempting to take up a special that requires paying a year from signing or a once off yearly renewal fee. But more often than not these options can be considerably more expensive in the long run.

Last but not least, if you haven’t already, switch to VoIP

Your monthly call costs and line rental charges should drop dramatically if you are moving from a fixed line operator. It’s important, however, to be aware that most VoIP Providers are able to offer cheaper calls, but very few are able to offer customised solutions that are both reliable and affordable. It’s for this reason that your decision shouldn’t be based solely on the provider that offers you the lowest call rates.  The VoIP Provider should offer an easy to understand pricing model where savings are simple to measure.   It’s also important to ensure that the provider you choose manages and maintains their own network with multiple points of presence and interconnects to ensure maximum uptime; there is no point in moving to a provider to save money if your switchboard is continually offline.

Another question you should ask the potential VoIP provider is; are they registered with The Number Portability Company? The Number Portability Company administers a central reference database.  This allows operators to facilitate the porting process. Porting your number in the future might not be possible if your provider isn’t contracted to the NPC.

Click here for more information on our Hosted Switchboard solution.

March 12th, 2018|Latest News|

Share This Story, Choose Your Platform!

News and updates

Online VoIP Applications

Nail guns have replaced hammers over time in the construction industry. They are powerful, easy to operate and boost productivity for nailing tasks. However, nail guns are a leading cause of injury among residential ‘carpenters’. They are responsible for an estimated 37,000 emergency room visits each year in the United States alone. Puncture wounds to the hands and fingers are most common. More serious injuries, such as a nail to the head, leg and thigh often occur. The Industrial and [...]

May 27th, 2024|Categories: Latest News|

Unleash the Power of Switch Telecom’s Mobile VoIP App

Mobile VoIP apps or softphones should be a crucial component of your communication solution. Before we delve into the intricacies of VoIP mobile softphones or applications (apps), it's crucial to grasp the fundamentals of VoIP communications. VoIP allows voice and multimedia communication over the Internet, eliminating the need for traditional phone lines. This revolutionary technology converts analogue voice signals into digital data packets, enabling efficient transmission and reception. The Rise of Mobile VoIP With the proliferation of smartphones and high-speed [...]

February 7th, 2024|Categories: Latest News|

The Benefits of Having a Separate VoIP Provider from Your Internet Service Provider

We are often asked if Switch Telecom is an Internet Service Provider. The answer is simple; we only offer VoIP Solutions. We like to focus on what we do best! Furthermore, we don't like restricting our clients from choosing an ISP that's right for them. In an era where communication is increasingly reliant on the Internet, Voice over Internet Protocol (VoIP) has emerged as a powerful tool for businesses and individuals alike. While many internet service providers (ISPs) offer bundled [...]

January 17th, 2024|Categories: Latest News|

Your VoIP Solution during the Festive Season 2023

Your VoIP solution is going to save you a lot of money during the festive season. Using your VoIP service to contact friends and family locally and abroad. Calling internationally is often much cheaper than calling them on a local mobile number. (This does depend on the destination you’re calling). There are also numerous ways to stay connected to your clients without being tied to an office desk. This means you can relax and unwind with the knowledge that you [...]

December 19th, 2023|Categories: Latest News|

Flat Rate Calling; Save Big on Call Costs

Switch Telecom’s Flat Rate Calling packages (Unlimited VoIP) cost a fixed, affordable monthly fee - removing the expensive variable costs that usually come with making calls in South Africa. Unlimited VoIP isn’t only the next best thing for South Africans; it should be the norm. Flat rate (Unlimited/Uncapped) calling is already a prevalent offering in international markets. And makes sense for home and business users in South Africa, too. It brings down communication costs and makes it easier to work [...]

November 17th, 2023|Categories: Latest News|

Cloud Phone Systems

Cloud phone systems or hosted switchboards have emerged as a game-changer in the rapidly evolving business communications landscape. With the digital transformation of the workplace, traditional phone systems are becoming obsolete, making way for cloud phone systems. This shift to the cloud offers numerous advantages that can revolutionise how businesses communicate, collaborate, and stay connected. In this blog, we will explore the many benefits of adopting such a system. Cloud Phone Systems are Cost Efficient and Scalable One of the [...]

October 30th, 2023|Categories: Latest News|

PHP Developers Wanted – Unlock your potential when you join Switch

Switch Telecom is hiring PHP developers – here’s why you should join the team. In today's uncertain times choosing the right company to work for can be stressful. It can also make a big difference to your career in the future. Individuals in the technology industry, and PHP Developers particularly, are looking to join companies that value their skills but also provide an environment where they can thrive and grow. At Switch Telecom, innovation is not just a catchphrase; [...]

September 28th, 2023|Categories: Latest News|

VoIP Fraud – What you need to know!

The last couple of years have significantly changed the way we live and work. They have also led to an increase in online fraud. South Africa has become a large target for international syndicates. These syndicates are taking advantage of the country’s advanced telecommunications infrastructure to carry out their criminal activities. This was highlighted by the recent attack on a prominent ISP's network.Switch Telecom has always gone to great lengths to protect our network and our client’s services. We continue [...]

April 26th, 2023|Categories: Latest News|

Browser-Based Softphone – New Features

The browser-based softphone is a web-based application that allows users to make and receive phone calls directly from their web browser. In today's fast-paced world, communication has become an essential part of our lives, both personal and professional. The rise of remote work and the need for businesses to stay connected with their employees and clients has led to the advancement of communication technologies. One such technology is the Switch Telecom browser-based softphone which uses  Web Real-Time Communication (WebRTC) technology [...]

March 16th, 2023|Categories: Latest News|


Go to Top