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BackgroundOur Client: SEESA (PTY) LTD offers a wide range of consulting services which include Skills Development, BEE Consulting, Labour Law and outsourced HR functions to over 36000 clients nationwide, across multiple industries. SEESA conducts a large portion of their business telephonically and is exceedingly reliant on their communication system. They have a staff complement of over 900 people based in 19 different branches across South Africa.Our Partner: Intelys Technology Africa is a Networking and Security Specialist, offering full-spectrum network services [...]

The demand for cloud telephony services is at an all-time high. VoIP services and Hosted PBX solutions are becoming increasingly popular with small and large enterprises. There is a much lower barrier to entry in comparison to traditional PBX and telephony solutions. VoIP rollouts are usually easier and turnaround times are usually much quicker. Being in the cloud affords hosted PBX telephony solutions the flexibility that a physical telephony solution can't.  Adding and removing extensions is quick and easy. Routine [...]

Switch Telecom has launched its very own browser-based VoIP Softphone. It's compatible with most internet browsers and is ideal for desktop use. The solution is free of charge for all Switch Telecom Hosted Switchboard clients. The VoIP Softphone Features When using the Softphone a user can make and receive calls via the easy-to-use interface. They can put callers on hold and they can also do attended and unattended transfers. Users are also able to conference up to 3 calls. This [...]

When changing to a VoIP communication solution, companies often consider an onsite PBX. The FreePBX is one of the most popular onsite PBX solutions available. For some companies, the FreePBX seems to tick all the boxes. But are there downfalls? Despite all the bells and whistles, what challenges exist for such implementations? Most companies will adopt the use of the FreePBX because of its open-source license, which is free to obtain and use. There is much appeal as the FreePBX [...]

Your VoIP solution is going to save you a lot of money during the festive season. Using your VoIP solution to contact friends and family. Calling internationally can be cheaper than calling them on a local mobile number. (This obviously depends on the destination you’re calling). There are also numerous ways to stay connected to your clients without being tied to an office desk. This means you can relax and unwind with the knowledge that your customers can still get [...]

With the news of the discontinuation of Telkom's Primary Rate ISDN services, a lot of businesses are having to consider alternative options to ensure the continuation of their telephony services. Let's face it, communication has become an essential lifeline of any business. Bigger businesses have previously used PRI or Primary Rate ISDN services linked to an onsite switchboard. Telkom will no longer offer or support this service as of the 31st December 2020. So now is the time to change. [...]

This article was written by Strategic Online Marketing Services As a digital marketing agency, we receive multiple calls daily, which is one of the reasons we look to future proof our business telecoms with a cloud based PBX. Buying and maintaining a traditional switchboard or PBX service is an expensive exercise, and these costs can increase significantly when you include the wiring, equipment, proprietary phones and installation fees. With a cloud based PBX, all you need is a reliable internet [...]

Switch Telecom’s Facebook page: Click Here. Competition ends on the 11th of September 2020. Giveaway applies to South African residents only. Winner will be announced on the 18th of September 2020 on Facebook. Terms and Conditions apply.

It’s been 27 days since the government announced the lockdown of our country. The lockdown has had a massive impact on the way we communicate as individuals and, for those that can; the way we conduct business. As we all come to terms with the COVID-19 outbreak, we’d like to take this opportunity to share the steps that we have taken to ensure that we continue to offer the levels of service that you expect from Switch Telecom: Our primary [...]

Do you need a VoIP partner because you are thinking of starting to offer VoIP services to your existing client base? Or are you tired of working with an unreliable VoIP partner? Becoming a VoIP Reseller or VoIP Wholesaler is an exciting step for any business. Changing your current partner might seem less exciting. Choosing the right company in both instances can be daunting. Anecdotal evidence suggests that more and more South Africans are marrying later in life.  Being far [...]