News & Updates

It seems that load shedding isn’t going away any time soon.  So, what do you do when the power is out and you still need to make and receive calls? When electricity is load shed, many communication methods, such as the internet, computers, and telephones are left without power. Even though load shedding is taking place throughout South Africa your clients, friends and family might be on a different schedule. This means that you could be missing their calls. This [...]

Port your existing geographic or non-geographic number to Switch now and save up to 50% on your current call charges without the inconvenience of changing your number. Porting allows you the freedom to change from your current service provider to a more cost-effective Switch Telecom VoIP Solution. 100% Discount on the once-off porting charges for ports activated in the month of March 2022. Quick, easy and non-disruptive. Applies to Geographic and Non-Geographic landline numbers. Offer valid until the 31st of [...]

Excessive pricing from the country’s incumbent provider of 0800, 0861 and 0860 numbers will see call centres, large corporates and other businesses porting these numbers come 07 March 2022. That’s according to Shannon Swanepoel, Managing Director of independent telecoms firm Switch Telecom, as the ICASA-stipulated date from when companies will be able to port their well-advertised and much-valued 0800, 0860 and 0861 numbers, draws near. “We expect significant porting in favour of more agile and transparent operators without complicated and [...]

Porting of non-geographic numbers is finally a reality. In a General Notice issued by ICASA on the 15th of December 2021, the Chairperson, Dr Keabetswe Modimoeng, announced that the Number Portability Regulations in Government Gazette No. 41949 dated 01 October 2018 will come into effect on 07 March 2022. Mobile and geographic number portability have had a major impact on the consumer. And now, porting of non-geographic numbers will further positively impact the market. Consumers and businesses will now be [...]

BackgroundOur Client: SEESA (PTY) LTD offers a wide range of consulting services which include Skills Development, BEE Consulting, Labour Law and outsourced HR functions to over 36000 clients nationwide, across multiple industries. SEESA conducts a large portion of their business telephonically and is exceedingly reliant on their communication system. They have a staff complement of over 900 people based in 19 different branches across South Africa.Our Partner: Intelys Technology Africa is a Networking and Security Specialist, offering full-spectrum network services [...]

The demand for cloud telephony services is at an all-time high. VoIP services and Hosted PBX solutions are becoming increasingly popular with small and large enterprises. There is a much lower barrier to entry in comparison to traditional PBX and telephony solutions. VoIP rollouts are usually easier and turnaround times are usually much quicker. Being in the cloud affords hosted PBX telephony solutions the flexibility that a physical telephony solution can't.  Adding and removing extensions is quick and easy. Routine [...]

Switch Telecom has launched its very own browser-based VoIP Softphone. It's compatible with most internet browsers and is ideal for desktop use. The solution is free of charge for all Switch Telecom Hosted Switchboard clients. The VoIP Softphone Features When using the Softphone a user can make and receive calls via the easy-to-use interface. They can put callers on hold and they can also do attended and unattended transfers. Users are also able to conference up to 3 calls. This [...]

When changing to a VoIP communication solution, companies often consider an onsite PBX. The FreePBX is one of the most popular onsite PBX solutions available. For some companies, the FreePBX seems to tick all the boxes. But are there downfalls? Despite all the bells and whistles, what challenges exist for such implementations? Most companies will adopt the use of the FreePBX because of its open-source license, which is free to obtain and use. There is much appeal as the FreePBX [...]

Your VoIP solution is going to save you a lot of money during the festive season. Using your VoIP solution to contact friends and family. Calling internationally can be cheaper than calling them on a local mobile number. (This obviously depends on the destination you’re calling). There are also numerous ways to stay connected to your clients without being tied to an office desk. This means you can relax and unwind with the knowledge that your customers can still get [...]

With the news of the discontinuation of Telkom's Primary Rate ISDN services, a lot of businesses are having to consider alternative options to ensure the continuation of their telephony services. Let's face it, communication has become an essential lifeline of any business. Bigger businesses have previously used PRI or Primary Rate ISDN services linked to an onsite switchboard. Telkom will no longer offer or support this service as of the 31st December 2020. So now is the time to change. [...]